Team Manager Job at MWEB in Cape Town

Tracking Number     CT_1005_TC_C
Job Title     Team Manager: Sales
Reporting To     Assistant Call Centre Manager
Job Type Classification     Permanent
Location - Province     Western Cape
Division     Connect
Job Description    

The MWEB Connect division centred in Cape Town currently has a vacancy for a Team Manager: Sales, who will be reporting to the Assistant Call Centre Manager and be responsible for managing a team of Sales Agents (Outbound or Inbound) in meeting MWEB Connect Sales drivers in order to acquire new subscribers and up-sell to a variety of MWEB Connect products to customers
Duties & Responsibilities    

• Meet or exceed assigned sales goals and other Key Performance Indicators as directed by Assistant Call centre Manager
• Manage a team of Sales Agents
• Responsible for acquiring new subscribers and cross sell / up selling to existing clients, thereby contributing to the business drivers of MWEB Connect
• Coach sales staff with regards to sales performance, customer service and telephone etiquette
• Maintain a standard of excellence in line with the core principles of MWEB
• Responsible for all performance management and industrial relations matter pertaining to the management of your team
• Leading and Motivation of team
• Develop, produce and deliver reports on sales performance
• Deliver reporting and presentations monthly on team and business unit performance
• Perform adhoc duties and requirements as and when needed
• Develop an understanding of your customer base and grow the base through incremental ARPU growth.
• Achieve the minimum quality and customer satisfaction standards set by business
• Partner with Product Managers and Sales Management team to collaborate on strategic approaches for sales.
Required Skills    

• Strong people management and relationship building skills
• Performance management skills and able to maximize sales results
• Ability to drive the achievement of targets
• An eloquent communicator, both written and verbal
• An independent thinker – able to develop new solutions and overcome challenges
• Able to handle pressure and meet deadlines
• Able to develop and implement operational plans
• Able to coach and give feedback
• Able to recommend insightful business decisions
• Meticulous attention to detail and analytical abilities
• Excellent planning and organising skills
• Demonstrates a high level of business acumen and applies a thorough understanding of both business and client’s needs
Qualifications and experience required    
• Sales Contact Centre inbound and outbound processes and methodologies essential
Experience within a Technology/Internet related business environment highly recommended
• Knowledge and experience of ACD’s, IVR, CTI, Voice loggers
• Knowledge of MS Office essential
• Proven track record of New Business and renewal Sales success
• Proven success in meeting your monthly & annual sales quota and leading sales teams
• Management of whole sales cycle and funnel from leads generation to closing deals
• Minimum of 2 years of selling experience in a managerial role
• Able to work shifts / flexible hours

How to Apply:

http://mweb.erecruit.co.za/candidateapp/Jobs/View/070214-1/Team_Manager-_Sales?source=RSS

Deadline: 15/02/2014