Specialist C5 at South African Post Office in Pretoria

Job Title: Specialist C5––Transaction/ Switch (2 x Positions)
IT Service Delivery (Eco- point-Corporate)
Reports to Manager: IT Postbank Production & Infrastructure–Transaction/ Switch

Summation

The successful candidate will be responsible to provide financial switch specialist service to the user community through the use of ITL processes and procedure in regards to providing technical support for the database environment including overseeing the development and organization of the database, assessment and implementation of new technologies.

Key Responsibilities:
Develop and Implement the departmental operational plan

•Analyze the IT Service Delivery
Strategy and road map pertinent to the
transaction/switch of post bank functiont
o determine the future trends, strategic direction
and legal implications and feed into manager.
Manage IT Postbank Transaction/Switch
•Troubleshoot incidents and Handle Client Queries
•Proactively research and locate the necessary tools and processes to identify troublesome trends as they develop
•Researching and examining current systems
•Consults with user to identify current operating procedures and clarify program objectives
•Evaluates user request for new or modified program, such as for financial services
•Maintain systems and platforms
•Configure, install and maintain necessary solutions to provide an environment to run production applications and perform development
•Provide feedback to the relevant role players as and when necessary
•Ensure that problems and incidents are resolved within SLA and OLA requirements
•Compile statistics and reports on IT Postbank Transaction and Switch Provide Expert Consultation/Advice
•Design solutions
•Conduct an impact study to determine the possible effect on the current-and associated systems
•Complete consultation actions within allocated times frames
•Identify the information/resolution required by the relevant role players
•Compile a final recommendation report for the implementation of the actions and its requirements
•Archive the final report for future reference purposes in accordance with the documentation management system requirements

Job Requirements, Skills & Knowledge

MINIMUM REQUIREMENTS: QUALIFICATIONS

•Full credit bearing National Diploma (NQF 5) in: Information Technology
•Full credit bearing Bachelor Degree (NQF 6) in: Information Technology, computer science or commerce will be an advantage
•At least 5 years applicable experience (Diploma)
•At least 2 years applicable experience (Degree)
•Support and operational experience in the financial switch environment

TECHNICAL /LEGAL CERTIFICATION:
•Postilion Basic and advanced
•MCSD.NET

EXPERIENCE:
•Programming/SQL,MCDBA.NET,VisualC/C#,VBSScript,java,java 6.0xml, ASP.NET.
•MasterCard interfaces,EMV Certification processes, merchant settlement processes, payment warehouse, dispute processing

SPECIAL REQUIREMENTS:
•Self-starter, professionalism and influential
•Ability to use own initiative and work independently
•Willing to work extended hours and 24/7 availability
•Willing to travel
•Able to function under pressure and make decisions under challenging circumstances

Deadline Date: 05.02.2014
How to Apply:

Contacts
The South African Post Office is committed to the achievement and maintenance of diversity and equity in employment, especially with regard to race, Gender and disability.

Send your CV to:

The Business Unit: Recruitment and Selection
Human Capital Management: Corporate
PO Box 2042
CORPORATE POST OFFICE, 0074

Email:Careers@postoffice.co.za

Position Number: 60046601

Correspondence will be limited to short-listed candidates only.
If you do not hear from the South African Post Office or its Agent within 3 months of this advertisement, please accept that your application has been unsuccessful. The South African Post Office Limited reserves the right not to fill this position or to re-advertise the positions at any time.

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Application Programmer at South African Post Office in Pretoria

Job Title: Application Programmer C3––2x Positions, PCI and Settlements IT Service Delivery
Reports to Manager: IT Post bank Production & Infrastructure–PCI-Settlements

Summation
The successful candidate will be responsible to a dopt the SDLC methodology in supporting Postbank PCI-and Settlements business and processes by developing, enhancing and maintaining application software.

Key Responsibilities:

Develop and Implement the departmental operational plan
•Adopt the IT Service Delivery Strategy and roadmap pertinent to the application support of IT Postbank’s PCI and Settlementst
o determine the future trends, strategic direction and legal implications and feed into manager
Manage IT Postbank PCI and Settlements
•Troubleshoot incidents and Handle Client Queries
•Proactively research and locate the necessary tools and processes to identify troublesome trends as they develop
•Evaluates user request for new or modified program, such as for financial services
•Maintain Systems and Platforms
•Attend to peak and off-peak service demands to resolve complex problems to deliver consistent quality service to clients within predefined services levels
•Enter data pertaining to the status of service request into the service desk incident management system(Remedy)
•Be involved in application testing
•Keep abreast of technical enhancements and have knowledge across the department-specific applications
•Configure, install and maintain necessary solutions to provide an environment to run production applications and perform development
•Provide feedback to the relevant role players as and when necessary
•Ensure that problems and incidents are resolved within SLA and OLA requirements
•Compile statistics and reports on IT Postbank PCI and- Settlements Provide Expert Consultation/Advice
•Design Solutions
•Conduct an impact study to determine the possible effect on the current-and associated systems
•Complete consultation actions within allocated times frames
•Identify the information/resolution required by the relevant role players
•Compile a final recommendation report for the implementation of the actions and its requirements
•Archive the final report for future reference purposes in accordance with the documentation management system requirements

Job Requirements, Skills & Knowledge

MINIMUM REQUIREMENTS: QUALIFICATIONS AND EXPERIENCE
•National Diploma (NQF5) in: Information Technology, computer science or Business related Diploma
•At least 1-2 years practical experience in Information Technology environment
• Support and operational experience in the payments industry and systems
Technical /Legal certification
•Oracle Advanced PL/SQL ;SQL Programming /SQL,MCSD.NET,Visual C/C#,VBSScript,Java script,.NET Framework, Java 6.0,Xml,ASP.NET,ITIL V3 Foundation

KNOWLEDGE AND ABILITIES:
•ITIL framework methodologies, service desk management, LA Management, system and end user applications, Financial Management, CT Technology, business processes, database concepts, operating systems, server and storage, web service, IS /Apache, Banking
industry
• Applications knowledge advanatges:EFT;MQ;Secre File Transfer Protocol

SKILLS ATTITUDES AND ATTRIBUTES:
•Self-starter, professionalism and influential
•Ability to use own initiative and work independently
•Willing to work long hours and work outside normal working hours
and standby duties
•Drivers licence and Own transport
•Able to function under pressure and make decisions under challenging circumstances

The South African Post Office is committed to the achievement and maintenance of diversity and equity in employment, especially with regard to race, Gender and disability.

Deadline Date: 05.02.2014
How to Apply:

vacancies and contact details for submission of applications

Send your CV to
The Senior Manager: Recruitment and Selection
Human Capital Management: Corporate
PO Box 2042 CORPORATE POST OFFICE, 0074

Email: Career@postoffice.co.za

Fax Number: 0866 883 531

Position Number: 60029188, 60030422

• Correspondence will be limited to short-listed candidates only. 

• If you do not hear from the South African Post Office or its Agent within 3 months of this

advertisement, please accept that your application has been unsuccessful.

• The South African Post Office Limited reserves the right not to fill this position or to re-advertise the positions at any time

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IT Production Monitoring Centre Administrator at South African Post in Pretoria

Job Title: Administrator: IT Production Monitoring Centre (C4) X1
Reports to Manager: IT Production Monitoring Centre

Key Responsibilities
•Pro-active monitoring of the availability of all production environment
•Providing first-line support, taking
preventative action and implementing workarounds when needed
•Logging, assigning, updating of the relevant Remedy incidents
•Following up and escalating problem incidents with other departments during the day-to-day operations, within
agreed service level a
nd operational level agreements
•Ensure that online data file transfers from and to third party clients systems take place on time
•Ensure that backups on cartridges of all critical and production systems are done as per the backup schedules
•Offering a professional service to internal and external customers
•Completing adhoc tasks as given by supervisor or manager from time to time
•Abiding by rules, guidelines and policies as stipulated

Job Requirements:
•Grade 12 or NQF equivalent
•Previous Hardware, Soft ware and Network experience/background (A+ and N+)
•Computer Literate
•MS Office Suite
•Windows Operating systems (Win XP, Vista)
•Knowledge and experience on the Remedy Application
•Knowledge around Service Desk
•IT Experience

Skills & Attributes
•Customer service orientation
•Telephone etiquette
•Interpersonal skills
•Analytical ability
•Problem solving skills
•Be able to work under pressure
•Good verbal communication and writing skills
•Punctual
•Friendly and easy to talk to
•Influential
•Quick thinker and learner

Contacts
The South African Post Office is committed to the achievement and maintenance of diversity and equity in employment, especially with regard to race, Gender and disability.


Deadline Date: 05.02.2014
How to Apply:

Send your CV to: The
Business unit:
Recruitment and Selection
Human Resources: Head Office
PO Box 2042, CORPORATE
POST OFFICE, 0074
Email:
careers@postoffice.co.za

Position Number: 60029 296
Correspondence will be limited to short-listed candidates only
If you do not hear from the South African Post Office
or
Its Agent within 3 months of this advertisement, please accept that your application has been unsuccessful.
The South African Post Office Limited reserves the right not to fill this position or to re-advertise the positions at any time

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Chief Teller at South African Post Office in Witwatersrand

Job Title:CHIEF TELLER (C1)
WITWATERSRAND
RETAIL Offices:Krugersdorp
Reports to:Branch Manager

Summation
The Chief Teller reports to the Branch Manager and is responsible for:
•customer service
•supervision and management of production and auxiliary staff
•operational management,
•financial-and stock management
•housekeeping

Key Responsibilities
The successful incumbent will be responsible for:
•Financial and stock management
•Staff Management
•Operational management:
o Determine and forecast work volumes and plan workflows in all branch work areas
o Ensure that office equipment and systems are operational
o Determine staff requirements and schedule staff
o Prepare and analyse operational reports
o Ensure that business focussed trading hours are offered
• Ensure effective customer services by:
o Constantly providing high level of customer service
o Manage queues according to set standards
o Ensure good housekeeping
o Prompt resolving of written/verbal queries

Requirements/Knowledge
•Grade 12 or NQF4
•Diploma with Financial, Banking or Operational
Management focus or NQF 5 equivalent will be an added advantage
•Level B drivers license will be an added
•3-4 years operational experience in consumer services.
• Supervisory/management experience within a
Post Office Branch will be an advantage
•Operational process and policies
•Relevant operational knowledge
•Knowledge of stock and cash management
•Fulfill the terms of FAIS, any related legislation or regulation and any guidelines or regulations issued by the Financial Services Board
•Operational system knowledge
•Product knowledge
•POS and Post Office specific system knowledge
•Knowledge of all relevant legislation (e.g. FICA, FAIS,PFMA, OHSA etc.)-if applicant do not comply, this may be regarded as a development area
•General knowledge of contracts and SLAs
•Knowledge of staff and resource management
•Ability to deal with grievance and disciplinary matters
•Knowledge of basic financial management
•Knowledge of customer services management
•Internal policies and procedures
•Knowledge of internal SLAs
•Work study principles

Skills/Attributes
•Relationship skills, Interpersonal skills , Problem solving skills, Analytical ability, Communication skills (verbal and written), Administrative skills, Financial management skills (Budgeting, accounting etc), Ambassador,Supervisory skills, Leadership skills, Business acumen, Time Management, Organising Skills, Process orientated, Personal financial, Management skills, Coaching skills, Responsibility, Work independently and in team, Accuracy, Punctual, Po-active approach, Presentable, Ability to work under pressure, Attention to detail,Customer Service orientated, Drive and results, orientated, Initiative, Integrity, Honest, Judgment, Computer
literacy, Presentation skills

Contacts
The South African Post Office is committed to the achievement and maintenance of
diversity and equity in
employment, especially with regard to race, gender and disability


Correspondence will be limited to short-listed candidates only.
If you do not hear from the South African Post Office or its Agent within 3 months of this advertisement, please accept that your application has been unsuccessful.
The South African Post Office Limited reserves the right not to fill this position or to re-advertise the positions at any time.

Deadline Date: 07.02.2014
How to Apply:

Send CV to:
The Senior Manager: Human Capital Management
Recruitment and Select
ion: Attention Thandi Ramaphosa
PO Box 31904
BRAAMFONTEIN
2017

Email:Thandi.Ramaphosa@postoffice.co.za

Position No: 600 25735

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Branch Manager at South African Post Office in Witwatersrand

Job Title: Branch Manager (C4-E)
Internal (Re-advertisement)
Witwatersrand Retail (Casual Worker employees are welcome to apply Office: Senderwood
Reports to Area Manager:Wits Central

Summation
Responsible for the effective overall management of a Post Office Consumer Services branch pertaining to the following and other important aspects. Due to low business volumes at level E branches, the relevant Branch Manager will also be required toperform counter and other production level duties.

•customer service delivery, and housekeeping
•staff management
•operational management,
•Stimulate income and control cost
•financial-and stock management

Key Responsibilities:
The successful incumbent will be responsible for:
•cost effective service delivery at a Post Office Consumer Services branch
•delivery of high quality customer service at a Post Office Consumer Service branch
•the effective financial management of a Post Office Consumer Services branch
•the effective stock management at a Post Office Consumer Services branch
•effective workforce management of a Post Office Consumer Service branch
•for the efficient operational management of a Post Office Consumer Services branch
•Continuous learning and growth
•Contributing positively towards the local Community

Requirements, Skills &Abilities
•Diploma with Financial, Banking or Operational Management focus or NQF 5
•At least 3 years operational experience in a retail or financial environment.
 Supervisory/management experience will be an added advantage
•Level B driver’s license will be an added advantage Post Office specific system knowledge
•Knowledge of all relevant legislation (e.g. FICA, FAIS, PFMA,OHS A, etc.)
•Relevant operational knowledge
•Knowledge of stock and cash management
•Operational system knowledge (POS)
•Product knowledge/customer services management
•Knowledge of internal policies and procedures
•Knowledge of staff and resource management
•Operational process and policies
•General knowledge of contracts and SLA’s
•Knowledge of basic financial management
•Fulfil the terms of FAIS, any related legislation or regulation and any guidelines or regulations issued by the Financial Services Board

Skills and Abilities
•Time management
Ability to work under pressure
•Organising skills
Relationship skills
•Coaching skills
Integrity and honesty
•Business Acumen
Interpersonal skills
•Personal financial
Problem solving skills
•Management/leadership skills
Analytical Ability
•Presentation skills Communication skills
•Attention to detail Financial management skills
•Customer Service orientated
Relationship skills
Administrative skills
•Drive and results orientated
•Computer literacy
The South African Post Office is committed to the achievement and maintenance of diversity and equity in employment, especially with regard to race, gender and disability.

Note: 

Correspondence will be limited to short-listed candidates only. If you do not hear from the South African Post Office or its Agent within 3 months of this advertisement, please accept that your application has been unsuccessful.
The South African Post Office
Limited reserves the right not to fill this position or to re-advertise the positions at any time

Deadline Date: 07.02.2014
How to Apply:

OR Send CV:

The Senior Manager: Human
Capital Management
Recruitment and Selection
Attention: Thandi Ramaphosa
P O Box 31904
Braamfontein 2017
Email:Thandi.Ramaphosa@postoffice.co.za

Position No :60033174

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Senior Adminstrative Officer at South African Post Office in Pretoria

JOB TITLE: SENIOR ADMINISTRATIVE OFFICER (B4)X1 AREA OFFICE: WITS CENTRAL
(WITS REGION)
Reports to Area Manager

Summation
Responsible for general administrative tasks as well as the obtaining, consolidation and reporting of operational results and information at a consumer Services Area Office.

Key Responsibilities
•Receive requests for and / or identify requirements for information/ documentation
•Request, retrieve and distribute information or documentation (electronic or written applications/ quotations/ enquiries/ orders/invoices/ etc.
•Scrutinise information and documentation for completeness / accuracy and do or arrange for the necessary improvements/ updating/ corrections where necessary
•Create/ develop and maintain local data bases, filling systems, etc. for the organizing, safe guarding and easy retrieval of documents and information
•Capture any non-electronic information in electronic format / electronic data bases or systems, where
necessary
•Evaluate legitimacy/ validity of applications/ enquiries / complaints/ orders/ invoices/ etc.
•Do financial calculations, prepare forecasts and prepare basic spreadsheets and graphs, where necessary
•Write motivations/ responses, i.e. memorandums, letters, etc.
•Prepare presentations
•Arrange, organise, associate and prepare documentation for approval and or dispatching
•File / safeguard documents and information in filling systems and databases
•Perform reception and secretarial functions when required
•Arrange meetings and workshops
•Compile daily and monthly reports i.e OSHA etc
•Minute taking
•Coordinate staffing activities

Minimum Requirements
•Grade 12 (NQF Level 4)
•Any further qualification in an administrative or related field will be an added advantage
•At least 3 years’ experience within a Consumer Services operational and/ or administrative environment Any customer service or operational support related experience will be and added advantage

Skills, Abilities and Attributes
•Computer literacy (at least MS Word, Excel, Power Point, Access and Outlook)
•Good organising abilities
•Good time management skills
•Able to maintain a high level of confidentiality
•Basic understanding of cash management as well as financial
and accounting principles
•Basic understanding of staff management systems and processes
•Basic understanding of operational processes and systems
•Basic understanding of office equipment and systems
•Basic understanding of stock management
•Basic understanding of safety and security arrangements and management
•Basic understanding of customer service and quality principles
•Basic understanding of the management and presentation of information
•Basic understanding of reception/secretarial duties
•Ability to handle and present detail information correctly
•Excellent verbal and written communication skills
•Excellent people and interpersonal skills
•Conflict resolution skills
•Assertiveness
•Excellent telephone skills and etiquette
•Coordination skills
•Minute taking skills

ATTITUDES
•Able to work under pressure and handle stress
•Have a pleasant disposition
•Assertive
•Team player
•Deal with non-routine matters
•Respect punctuality and regular attendance
•Ability to maintain confidentiality at all times


Deadline Date:10.02.2014
How to Apply:

Contacts:

• Correspondence will be limited to short-listed candidates only. If you do not hear from the South African Post Office or its Agent within 3 months of this advertisement, please accept that your application has been unsuccessful.
  The South African Post Office Limited reserves the right not to fill this position or to re-advertise the positions at any time
• The South African Post Office is committed to the achievement and maintenance of diversity and equity in employment,especially with regard to race, gender and disability.

Deadline Date: 10.02.2014
How to Apply:

Send CV to:
The Senior Manager: Human Resources
Recruitment and Selection
P.O. BOX 31904
BRAAMFONTEIN, 2017

Careers to register your CV’s and to apply

Email: Thandi.Ramaphosa@postoffice.co.za
Fax Number: 0866 611 461

Position No : 60033487

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