Crew & Rebate Controller Job at Airlink in Modderfontein

Job Title: Crew & Rebate Controller

REPORTS TO: REVENUE MANAGER
DIVISION: INVENTORY & REVENUE CONTROL DEPARTMENT
LOCATION: S A AIRLINK BUILDING, GREENSTONE HILL OFFICE PARK, EMERALD BOULEVARD, GREENSTONE HILL, MODDERFONTEIN

Purpose

To deal with crew re-positioning requirements, i.e. reservations, confirming flights, issuing of tickets. Handling all internal and external rebate applications on domestic and regional routes. Submit weekly reports to Revenue Manager.

Knowledge, Skills, and Experience

1. The minimum education requirement is a Grade 12 certificate or equivalent.
2. A Diploma in Travel and Tourism or Tourism Management will be an added
advantage.
3. Extensive knowledge of relevant CRS (Computer Reservation System).
4. Must have ticketing and Fares Experience.
5. 3 Years working experience within the Airline Industry.
6. Must be computer literate on Microsoft Excel and Word.
7. Must have good telephone and negotiation skills.
8. Must be able to work weekends.
9. Will attend training as and when required to do so.

Principal Accountabilities

1. Arranging crew travel (Positioning crew) by ensuring the lowest fare is
booked, bookings are made with correct name, tickets are issued and operations
advised of reservation number.
2. Ensure that costs are kept to a minimum for the Company with regards to the above. Checking the monthly account against staff travelled and ensuring it balances. Also checking monthly account against illegal use.
3. Handle rebates applications to domestic and regional carriers for duty and vacation travel. Apply to relevant airline for staff to obtain lowest fare, advise staff member of reservation number and cost, issue rebate ticket if possible.
4. Refunds of crew tickets - apply for refund for unused tickets to South African Airways Refund Department and ensuring that refund is received.
5. Updating of staff profiles in excel to ensure correct details are in. Loading of
new staff members. Filing completed staff profiles.
6. Compiling Monthly Crew Cost report for the Manager.
7. Filing of rebate applications.
8. Flight Master to be sent daily to SAA revenue department to confirm operation
of flights on a daily basis, this is managed from the daily operations sheet.
9. Daily operations sheet checked against the system – what has been listed by
operations, these are to correspond with the actual flight.
10. Daily sales report – This report is done for all tickets issued in the Control department. It must be done at the end of each day to ensure that the money balances and banked.
11. Manages the Incentive Reward Program. Receives rebate applications, making reservations and ensuring correct information is forwarded to agent. Ensuring that the details are updated in excel and that the ticket allocation is tracked correctly.
12. Rebate induction for new staff members of Airlink.
13. Processing and Filing of all Marketing Rebates – including complaints, prizewinners, sponsorships, educationals, trade exchanges and travel industry reservations/tickets.
14. Responsibilities must be carried out in accordance with Company Standards as laid out in the manuals of procedure, and Occupational Health and Safety Standards.
15. Will assist with any additional tasks within the contexts of the job description.


How to Apply:

CV FOR THE ATTENTION OF: DAVE VAN NIEKERK
REFERENCE NUMBER TO BE QUOTED: C&RC - I&RCD - 0214
APPLICATIONS TO BE FAXED TO: (011) 451-7367
APPLICATIONS MUST REACH US NO LATER THAN: MONDAY, 24 FEBRUARY 2014

http://www.flyairlink.com/careers/crew_rebate_controller