Services Manager Job at Life St Dominic's Hospital in East London

Function:     Management
Facility:     Life St Dominic's Hospital, East London
Job Title:     Services Manager 
Introduction:     A vacancy exists for a Services Manager based at Life St Dominic’s Hospital, reporting to Laro Fourie, Hospital Manager. The successful candidate will be responsible for efficiently coordinating and managing the internal support services and external service providers within the hospital environment to achieve Company objectives of quality, growth and people.
Critical Outputs:    

Effective management of external service providers
• Identify, together with Group Procurement, applicable services and service providers
• Review SLA and in consultation with Group Procurement, document specific hospital requirements and ensure signature by relevant parties
• Drive and monitor conformance to SLA, identify gaps and implement corrective action
• Maintain productive relationships with service providers through regular meetings
Effective relationship building with internal and external stakeholders
• Participate actively, where necessary, on internal and external review meetings
Effective people management
• Demonstrate visible leadership in respect of LHC values, operating model and strategy and actively sponsor company initiatives and projects in own area of responsibility
• Recruit, retain, motivate and develop staff according to LHC people policies and practices
Effective financial management
• Participate in budgeting process and monitor performance against budget
• Plan, agree and implement Capex expenditure with hospital management
• Ensure accurate and timeous invoices are received from external suppliers for processing
• Participate in and/or identify opportunities to improve business processes, systems and resource utilization in order to achieve financial savings for LHC
Effective quality systems management
• Ensure customer satisfaction survey is conducted on a regular basis and ensure requirements/complaints are identified, investigated, acted upon and managed appropriately
• Ensure external stakeholders conform to agreed quality standards and drive conformance to relevant health and safety legislation as it relates to area of responsibility
• Prepare for and participate in various audits
Effective facilities management
• Plan for new building projects together with local management, ensure approval of plans by local authorities, actively manage new builds and upgrades in collaboration with Group Engineering and obtain final approval by DOH and local authorities
• Monitor that maintenance is being executed timely and according to agreed standards and ensure all priority 1 and 2 equipment is maintained according to EAM (on-key) system
• Ensure compliance to LHC Engineering policy standards, on-key system and relevant legislation
Requirements:    

• Relevant Tertiary Degree / Diploma
• Proven leadership and people management experience ideally within a healthcare environment
• Knowledge of contract management and health and safety regulations
• Understanding of facilities management, financial and project management principles
• Knowledge of procurement policies, practices and systems
• Computer proficiency essential
• Problem-solving, analysis and judgement
• Resilience
• Engaging diversity
• Verbal & written communication and presentation
• Influencing
• Action orientation
• Building relationships
• Customer responsiveness
• Organisational awareness
• Excellence orientation
• Ethical behaviour
• Lead by example
• Motivating and developing people
     
• Problem-solving, analysis and judgement
• Resilience
• Engaging diversity
• Verbal & written communication and presentation
• Influencing
• Action orientation
• Building relationships
• Customer responsiveness
• Organisational awareness
• Excellence orientation
• Ethical behaviour
• Lead by example
• Motivating and developing people

Contact:    

Interested candidates who meet the requirements are invited to apply by forwarding a comprehensive CV to Megan van Deventer, Hospital HR Manager

Megan.vandeventer@lifehealthcare.co.za

Before making application, you are requested to discuss your application with your line manager.
Life Healthcare is an Equal Opportunity Employer.
External candidates will also be considered.
If you have not received any feedback by 1 February 2014, please regard your application as unsuccessful.

Closing Date:     Monday, 13 January 2014

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Hospital Manager Job at Life Carstenhof Clinic in Midrand

Function:     Management
Facility:     Life Carstenhof Clinic, Midrand
Job Title:     Hospital Manager
Introduction:     A vacancy has arisen for a Hospital Manager at Life Carstenhof Hospital, reporting to Sagran Sukhessan, Regional Manager – East. The successful candidate will be responsible for meeting the needs of the internal and external customers through the execution of the Life Healthcare strategic and operational objectives in growth, quality & people by leading, managing and coordinating all hospital activities.
Critical Outputs:    

• Effective implementation of marketing strategy (including growth).
• Develop a marketing strategy for the hospital aligned to LHC business plan and marketing strategy and drive the marketing of the hospital by understanding, identifying and addressing the needs of the target market and local community including understanding competitor strategies.
• Maintain quality patient care standards.
• Achievement of hospital financial targets.
• Areas of focus include Budget, Capex / special projects, activity, revenue, cost of sales, overheads, EBITDA and working capital.
• In all of the above identify trends, using root cause analysis, and implement remedial action where necessary through effective use of heads of department and Enabling functions as required.
• Effective hospital operations management.
• Drive the optimal functioning of hospital operations, identify and monitor gaps and risks and implement corrective action accordingly.
• Effective relationship management with doctors.
• Drive doctor attraction and retention and co-ordinate and participate, where applicable, in the optimal functioning of the Medical Advisory Committee.
• Effective quality systems management.
• Drive improvement of quality metrics and implementation of LHC standardized complaints management system.
• Drive retention of ISO certification and ensure compliance to clinical benchmarking.
• Actively lead and market quality in LHC as it relates to staff, doctors and other stakeholders.
• Effective people management.
• Demonstrate visible leadership in respect of LHC values, operating model and strategy.
• Actively sponsor LHC initiatives and projects as it relates to hospital.
• Actively lead and manage hospital MANCO and ensure participation from all parties to achieve strategic objectives.
• Provide direction and inspire positive work behaviour in hospital.
• Recruit, retain, motivate and develop staff according to LHC people policies and practices.
• Governance and risk management.
• Ensure and drive optimal management of business governance to achieve sound business ethics, risk management and control with appropriate transparency and controls.

Requirements:    
• Relevant business or healthcare degree essential (post graduate qualification advantageous).
• Proven leadership and general business management experience (including financial management and business planning processes) within a healthcare environment or services industry.
• Knowledge of the private healthcare industry, its challenges and role-players including understanding of relevant legislation.
• Basic understanding of or the ability to learn specialization fields, terminology and medical equipment.
• Computer proficiency.

• Leading by example
• Problem-solving, analysis and judgement
• Resilience
• Teamwork
• Engaging diversity
• Influencing skills
• Business insight
• Drive and energy
• Excellence orientation
• Ethical behaviour
• Building relationships & networking
• Customer responsiveness
• Verbal & written communication skills
• Motivating and developing people
     
• Leading by example
• Problem-solving, analysis and judgement
• Resilience
• Teamwork
• Engaging diversity
• Influencing skills
• Business insight
• Drive and energy
• Excellence orientation
• Ethical behaviour
• Building relationships & networking
• Customer responsiveness
• Verbal & written communication skills
• Motivating and developing people

Contact:     Interested candidates who meet the requirements are invited to apply by forwarding a comprehensive CV to careers@lifehealthcare.co.za

Before making application, you are requested to discuss your application with your line manager.
Life Healthcare is an Equal Opportunity Employer.
External candidates will also be considered.

Closing Date:     Wednesday, 15 January 2014

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Ward Administrator Job at Life Entabeni Hospital in Durban

Function:     Finance / Administration
Facility:     Life Entabeni Hospital, Durban
Job Title:     Ward Administrator - Day Theatre
Introduction:     A permanent vacancy exists for a Ward Administrator in Day Theatre at Entabeni Hospital.  Reporting to the Unit Manager, J Wolf, the successful candidate should be able to coordinate administrative needs for the manager, as well as unit stock management and control.

Critical Outputs:    

Honest and reliable
Motivated, hard working, fast learner
Excellent organizational skills
Efficient and meticulously attentive to detail
Excellent interpersonal skills are a must
Excellent coping and stress management skills
Should be quality driven
Excellent communication skills
Previous experience in a similar position will be an advantage
Requirements:    

At least 1 year experience in an administrative/ stock controller capacity, (Hospital experience will be an added advantage)
Excellent Computer literacy (word, excel, PowerPoint, email, Microsoft etc)
Knowledge of hospital systems( e.g. iMeds, Impilo,etc) will be an advantage
Customer service experience

     
Contact:     Interested candidates who meet the requirements, are invited to apply by forwarding a comprehensive CV to the contact Person:

Nqobile Dlamini
CV’s to Fax: 086 6854 833
E-Mail: Entabeni.cv@lifehealthcare.co.za
Only short listed candidates will be contacted. Should you not receive any communication after 2 weeks of closing date, kindly consider your application as unsuccessful
Life Healthcare is an equal opportunity Employer

For office use only: Position Number/s: 50004752


Closing Date:     Friday, 3 January 2014

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Administration Manager Job at Life St Dominic's Hospital in East London

Function:     Finance / Administration
Facility:     Life St Dominic's Hospital, East London
Job Title:     Administration Manager 
Introduction:     A vacancy exists for an Administration Manager based at Life St Dominics Hospital, reporting to Hospital Manager, Laro Fourie. The successful candidate will be responsible for managing the financial results and administration function of the business units in line with relevant standards and within corporate governance protocols in support of Life Healthcare’s objectives and strategy.
Critical Outputs:    

Effective people management
• Demonstrate visible leadership in respect of Life values, operating model and strategy.
• Actively sponsor Life initiatives and projects as it relates to hospital.
• Actively participate in hospital MANCO meetings, regional Shaka, RSRT meetings and forums
• Actively lead and manage F&A and HOD feedback meetings and ensure participation from all parties to achieve strategic objectives
• Recruit, retain, motivate and develop staff according to Life people policies and practices.
Accurate financial reporting & analysis
• Responsibility for managing general ledger close and people and processes to adhere to reporting deadlines
• Prepare variance to budget as compared to prior year analysis, report on hospital performance, identify problem areas and take remedial action with staff and Enabling functions as required
• Support to Hospital, Nursing and Pharmacy Manager with regard to financial analysis and reporting including but not limited to employee costs and stock control
Effective budgeting
• Participate in hospital strategic planning to identify capex projects, developing financial models for proposed plans with local management and enabling functions and assist hospital manager in developing a motivations for capex projects
• Develop operating budget, ensure final budget presented matches approved parameters, ensure sign off of budget by management and communicate approved budget to all units
• Ensure final working capital budget presented reflects the requirements of the operating budget, ensure sign off by management and communicate approved budget to all units
Effective management of internal controls
• Prepare annual review checklists and manage the internal control environment within the hospital
Effective patient services management
• Ensure all credit management targets are met (i.e. internal and external debtors days etc)
• Manage and minimize risk and achieve LHC targets regarding rejections, bad debts, case management write offs and reimbursement codes
• Oversee pre-admission trends with relevant manager and manage appropriately
• Identify problems and take remedial actions with relevant stakeholders
Effective governance and risk management
• Manage compliance to the executive constraints per corporate governance, report deviations and take action where necessary
Effective quality management and customer relations
• Achieve and improve quality metrics, continuously monitor and measure processes to maintain and approve same and actively lead and promote LHC quality drive
• Manage data integrity and compliance to LHC protocols
• Develop and maintain relationships with various internal and external stakeholders, conduct feedback surveys in order to monitor relationships and service levels, identify trends and implement remedial actions

Requirements:    
• Bachelors degree in Accounting
• Completed Articles
• 3-5 years’ Relevant experience, preferably commercial management in a corporate services environment
• Ability to learn industry specifics i.e. related healthcare terminology.
• Computer proficiency
• Problem-solving, analysis and judgement
• Attention to detail
• Resilience
• Engaging diversity
• Verbal & written communication skills
• Influencing
• Action orientation
• Building relationships
• Customer responsiveness
• Organisational awareness
• Excellence orientation
• Ethical behaviour
• Lead by example
• Motivating and developing people     
• Problem-solving, analysis and judgement
• Attention to detail
• Resilience
• Engaging diversity
• Verbal & written communication skills
• Influencing
• Action orientation
• Building relationships
• Customer responsiveness
• Organisational awareness
• Excellence orientation
• Ethical behaviour
• Lead by example
• Motivating and developing people
Contact:     Interested candidates who meet the requirements are invited to apply by forwarding a comprehensive CV to Babalwa Dlova by close of business on Monday 13 January 2014.
Email: babalwa.dlova@lifehealthcare.co.za / Fax: 0866 464 120

Closing Date:     Monday, 13 January 2014

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Case Manager Job at Life Entabeni Hospital in Durban

Function:     Finance / Administration
Facility:     Life Entabeni Hospital, Durban
Job Title:     Case Manager
Introduction:     A vacancy exists for a Case Manager at Life Entabeni Hospital reporting to the Patient Services Manager, Anneline Van Dyk. The successful candidate will be responsible for managing the financial and clinical risks of the patient event by ensuring accurate coding, clinical updates and accounts submissions of patient hospitalization to achieve key strategic objectives.
Critical Outputs:    

Maximization of correct revenue
Drive and ensure correct application and correct interpretation of RSRT’s, accuracy of coding and compliance to Company policies regarding authorisations.
Manage and monitor input on Impilo & IMEDS system, manage re-authorisations rejections and delays, monitor insurance verification, submission of accurate accounts to Funders and adhoc reports.
Report losses to RSRT team and recommend corrective actions.
Ensure timeous update of patient events as per protocol.
Effective management of quality outputs
Adhere to ISO 9001 standards and patient escalation processes.
Implement and monitor quality improvement programs through relevant stakeholders. Ensure adherence to customer service standards and investigate complaints.
Operational excellence
Submit correctly coded, updated and re-priced accounts according to patient services protocol.
Respond promptly on all accounts, queries, and motivation letters required and short payments.
Document risk analysis, recommendations and implement changes.
Monitor and adhere to patient services policies and procedures.
Effective management of relationships with internal/external stakeholders
Ensure compliance to SLA’s with internal stakeholders, foster healthy relationships, report and escalate problematic issues to line manager and provide relevant feedback and information on concerns or issues raised.
Escalate non-compliance in terms of RSRT framework to line manager.

Requirements:     Nursing Qualification i.e. Enrolled Nurse or Registered Nurse with at least 3 to 5 years experience (exposure to Case Management in a hospital or funder environment is preferable).
Clinical competency skills (ability to extract relevant data relating to acuity level of cases)
Basic understanding of clinical terminology and a certificate in anatomy and physiology.
Clinical coding (having achieved industry competency level).
Comprehensive knowledge of funder contracts, funder rules, co-payments and exclusions.
Computer proficiency.

     
Contact:     Interested candidates who meet the requirements, are invited to apply by forwarding a comprehensive CV to the contact Person:

Nqobile Dalmini
CV’s to Fax: 086 685 4833
E-mail: Entabeni.cv@lifehealthcare.co.za

Only short listed candidates will be contacted. Should you not receive any communication after 2 weeks of closing date, kindly consider your application as unsuccessful

For Office use only position number: 50037579

Closing Date:     Friday, 17 January 2014

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Bill Auditor Job at Life Westville Hospital

Function:     Credit Risk
Facility:     Life Westville Hospital
Job Title:     Bill Auditor
Introduction:     A vacancy for a Bill Auditor has arisen at Life Westville Hospital reporting to the Patient Services Manager, Arina Coetzee incumbent will be responsible for coordinating all of the activities associated with bill auditing, as well as the filling/mailing activities.
Critical Outputs:    

• Effective delivery of quality customer care
• Evaluate data accuracy to identify deviations and make recommendations for corrective action, implement and monitor same
• Analyse data trends relating to rejections and short payments etc.
• Develop and maintain sound relationships with internal customers to achieve co-operation and compliance with audit processes
• Compile and maintain a bill audit file containing copies of documentation as per LHC protocols
• Effective auditing of patient documentation
• Audit pre-set number of files according to Life standards, in order to achieve monthly target
• Complete a bill audit template on each file audited
• Complete the bill audit toolkit and any updates where required
• Complete, successfully, the LHC coding course and achieve a set pass rate
• Analyse results and make recommendations
• Compile and submit a monthly bill audit report
• Effective auditing of hospital operational processes
• Verify statistics on number of elective cases that went to PAC, analyse and report trends on rejection and on med-central short payment report, analyse and report late charges etc.
• Effective monitoring of patient services process compliance
• Analyse trends to identify deviations, report on and influence Stock Controllers & Billing Clerks through presentations and discussion in monthly RSRT meetings & bill audit reports

Requirements:    
• Matric / Grade 12
• Nursing Qualification
• Knowledge of the iMeds / Impilo system will be beneficial
• Knowledge of hospital patient services and billing processes
• Knowledge and understanding of CPT & ICD coding
• Knowledge of Funder contracts, scheme rules, exclusions and benefits
• Knowledge or clear understanding of hospital industry and practices
• Attention to detail

• Attention to detail
• Problem-solving, analysis and judgement
• Verbal & written communication (including presentations)
• Influencing (negotiation)
• Professional & technical proficiency
• Planning & organising (time management)
• Drive and energy
• Excellence orientation (concern for high quality work)
• Ethical behaviour (honesty)
• Building relationships & customer responsiveness
• Organisational awareness
     
• Attention to detail
• Problem-solving, analysis and judgement
• Verbal & written communication (including presentations)
• Influencing (negotiation)
• Professional & technical proficiency
• Planning & organising (time management)
• Drive and energy
• Excellence orientation (concern for high quality work)
• Ethical behaviour (honesty)
• Building relationships & customer responsiveness
• Organisational awareness

Contact:     Interested candidates who meet the requirements are invited to apply by forwarding a comprehensive CV by close of business to:

Arina Coetzee
Patient Services Manager
e-mail: arina.coetzee@lifehealthcare.co.za
Fax: 0866465551
Before making application, you are requested to discuss your application with your line manager.
Life Healthcare is an Equal Opportunity Employer.
External candidates will also be considered.

Closing Date:     Thursday, 2 January 2014

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