Revenue Controller Job at Airlink in Modderfontein

Job Title: Revenue Controller

REPORTS TO: RESERVATIONS CONTROL MANAGER
DIVISION: INVENTORY & REVENUE CONTROL DEPARTMENT
LOCATION: S A AIRLINK BUILDING, GREENSTONE HILL OFFICE PARK, EMERALD BOULEVARD, GREENSTONE HILL, MODDERFONTEIN

Purpose

Managing/Control all allocated flights on a daily basis to ensure maximum passenger load on all flights and all related special requirements/post departure processes are finalized.

Knowledge, Skills, and Experience

1. The minimum education requirement is a Grade 12 certificate or equivalent.
2. Extensive knowledge of relevant CRS (Computer Reservation System).
3. 1 Year working experience within the Airline Industry.
4. Travelling diploma will be an advantage.
5. Must have ticketing experience.
6. Computer literate on Microsoft Excel and Word.
7. Must have good telephone manners and negotiation skills.
8. Must be able to work day-shift hours from Monday to Friday as defined.
9. Must be able to work weekends and Public holidays on a roster basis.
10. Will attend training as and when required to do so.

Principal Accountabilities

1. Pre-flight checks on all flights to ensure all passengers are ticketed and no
duplicate bookings exist.
2. Clearing all queues for waitlists, special requests(UMNR’s / MEDA’s),
confirmations of meals.
3. Handbacks are done after each flight to action no show passenger and cancel
their return flights in order to resell the seats.
4. Counting passenger classes to correspond with passenger totals for revenue
purposes.
5. Special meal requests for each flight are printed , captured in excel and faxed to
catering company.
6. Some stations require manual name lists/un-ticketed/PTA bookings to be
printed 24 hours before their flights depart.
7. Booking requests from offline stations are faxed/emailed, booking are done by
the relevant controller and faxed/emailed back to the outstation.
8. Serve as a helpdesk for agents and passengers.
9. Dealing with irate passenger/agent due to schedule changes, assisting
passenger/agent with alternative flights, arrangements or refunds. Sending
these requests to the supervisor.
10. Manage block space agreements when required.
11. Responsibilities must be carried out in accordance with Company Standards
as laid out in the manuals of procedure, and Occupational Health and Safety Standards.
12. Will assist with any additional tasks within the contexts of the job description.


How to Apply:

CV FOR THE ATTENTION OF: LISA VAN DER WALT
REFERENCE NUMBER TO BE QUOTED: RC - I&RCD - 0214
APPLICATIONS TO BE FAXED TO: (011) 451-7367
APPLICATIONS MUST REACH US NO LATER THAN: MONDAY, 24 FEBRUARY 2014

http://www.flyairlink.com/careers/revenue_controller