Retail Account Manager Job at Sasol in Randburg

Job Title: Retail Account Manager  (Ref No. 12495)    

Business Unit:     Sasol Oil
Location:     Randburg, Gauteng, South Africa
Reports to:     Franchise Manager
Job Type:    
Level of Experience:     5 to 6 years

Position Summary

Job Objective:
The Retail Account Manager is responsible to manage Sasol’s relationship with franchisees and dealers in designated geographical areas/ regions according to specific market segment service offering guidelines in order to optimize sales through Sasol’s assets and in the process maximize return on investment, through the business support of franchisees/dealers, fostering superior customers service and enforcing compliance to Sasol brand standards.
Job Requirements
Job Description:

1.Planning and decision making to assist other stakeholders in the value chain to plan and
optimize production facilities
- Achieve short term volume forecasting within 95%-105% deviation on Picaso
- Meet monthly forecast sales volume and budget requirements including C-store and bakery turnover
- Tracking performance of all sites in a given portfolio site against the Business Score Card
- Benchmarking operating expenses for a retail site
- Anticipate credit needs of franchisee’s/dealers and pro-actively arrange for appropriate action
- Manage own operational costs within the approved budget
- Implement the retail and convenience strategy
- Ensure successful implementation of all Retail programs and initiatives focused on business performance and development
- Manage franchise network as per the provisions of the Franchise Agreement


2. Organization and follow-up to improve the brand image and customer focus
- Ensure that sites are in good operating condition and within Sasol standards.
- Ensure that customer complaints are attended to the relevant stakeholders within 24 hours.
- Facilitation of maintenance process on calls logged by franchisees to ensure successful closure of the call.
- Manage resolution of franchisee queries by taking ownership of the query and provide continuous feedback to all stakeholders.
- Leadership to manage and exceed customer’s expectation
- Provide professional advice to Franchisee’s on competitor activities, how to improve margins and benchmarking.
- Manage the asset register by taking ownership of the process to ensure accuracy of equipment.
- Manage the state and the quality of our assets on site which also may include facilitating the process to replace equipment where necessary.
- Making sure that sites achieve 85% on Mystery Shopper scores. Ensure standardization of C-store planogram.

4.Manage relationship with franchisees to derive maximum value from our capital invested in our retail network
- Provide expert knowledge and support to ensure operational excellence and application of operating standards.
- To execute all programs that are developed by other functions to ensure Sasol achieves its leadership in the market.
- Act as Sasol ambassador to build the credibility of the company.
- Fully understand internal processes to ensure effective management of franchisee relationship and resolution of problems and be the first point of contact for franchisees.
- Safety , Risk and Compliance
- Ensure that Safety audits from Safety inspectors are implemented and that identified corrective action is completed.
- Ensure 100% Compliance with HSE including statutory documentation.
- Ensure 90% compliance on Food Safety as per external audit. ( Q Pro audit)
- Ensure 100 % monthly fuel stock recon compliance inclusive of the process to reconcile possible fuel losses by auditing the fuel stock recon and sign it off as evidence of review.
- Enforce non-negotiable franchisor standards/compliance as per franchise agreement and Standard Operating Procedure (SOP)
- Learning and development
- Ensure that all new franchisee/dealer appointments attend compulsory franchisee training and are fully competent.
- Support franchisees as a knowledgeable user of onsite systems

Systems Training:
- Retalix
- ATG
- OBC

- Identify training needs at sites and recommend training initiatives.

Job Requirements:
Qualifications and expertise required (Must):
- Relevant B. Degree or equivalent
- Specific experience required: - Minimum 5 years

Personal Attributes
PERSONAL COMPETENCIES:
- Business Awareness
- Ability to work in a matrix organization
- Ability to work long hours and travel extensively
- Ability to work independently
- Decision Making
- Strong influencing and networking skills
- Innovation
- Strong analytical capability, commercial acumen and high attention to detail

TECHNICAL COMPETENCIES:
- Micro Soft Office
- Project Management
- Knowledge of Retalix and other point of sale systems – a which
- Product Knowledge – fuels, lubricants and convenience planogram
- Safety, Health and Environment
- Financial Management

OTHER COMPETENCIES:
- Standards and Legislations
- Negotiation Skills
- Interpersonal Skills
- Change Management
- Communication Skills
- Labor Laws

How to Apply:

https://sasol.ats.hrsmart.com/cgi-bin/a/highlightjob.cgi?jobid=12495

Deadline: 15/02/2014