ETS Helpdesk Agent Job at Metropolitan in Centurion

Job Title: ETS Helpdesk Agent

Centurion


    Position Purpose

    The ETS Helpdesk Agent is responsible for providing technical Web application support to intermediaries; brokers; consultancies; clients and internal customers.

    Experience & Qualifications

    Minimum Requirements:
    3 years relevant helpdesk experience
    3 years call centre support experience
    Matric / Grade 12 certificate
    A+ and N+ certifications
    MCSE certification would be beneficial

    Work Output

    •Ensuring all queries are accurately logged on the system and all records are managed from inception as per the call handling procedure within the agreed timeframes
    •Providing efficient online and offline support on all web support services within agreed timeframes
    •Ensuring all records are accurately captured and managed in accordance with the process requirements
    •Delivering quality reports as per agreed standards
    •Maintaining the service image of ETS and Service to the various service units, clients, intermediaries/brokers/consultancies in line with Momentum Sales Value proposition and service delivery
    •Ensuring effective and consistent service delivery and support to external clients
    •Managing own performance and development by ensuring a Performance Contract is in place with an updated Personal development plan
    •Living the Momentum values

    Competencies Required

    Deciding and initiating action
    Working with people & relating and networking
    Adhering to principles and values
    Writing and reporting & analysing
    Creating and innovating & following instructions and procedures
    Delivering results and meeting customer expectations
    Coping with pressure and setbacks

How to Apply:

http://careers.metropolitan.co.za/psp/Applicant/EMPLOYEE/HRMS/c/HRS_HRAM.HRS_CE.GBL

Deadline: 02/02/2014