Location NETCARE ST ANNES HOSPITAL
Reporting structure FINANCE MANAGER
ROLE SUMMARY
The Reception Manager is responsible for the overall mana
gement of the reception area and reception staff.
KEY WORK OUTPUT AND ACCOUNTABILITIES
- Ensure employees admit patients in a professional, orderly manner
- Ensure employees collect deposits and surcharges where applicable
- Checking admission forms to ensure that they are correct
- Liaise with doctors regarding Theatre List and diagnosis
- Liaise with nursing employees regarding bed bookings
- Managing SAP reports specific to the Department
- Ensure employees collect outstanding monies due by private patients
- Ensure correct procedures are followed on the computer system
- Implementation, monitoring and maintenance of all reception systems and controls
- Compliance with Group Policy and Procedures
- Hands on system checked daily, weekly and monthly
- To ensure a smooth work flow in reception at all times
- Accurate banking
- Liaise with Hospital Admin Manager regarding “special” written arrangements
- Telephonic enquiries and queries
- Ordering stationary
- Perform any reasonable task as instructed by the immediate supervisor
- Overall management of the Reception team and performance thereof
- Implement strategic plans, objectives and budgets through effective recruiting, training, motivation & Printed copies of this document are uncontrolled and must be destroyed after use evaluation of staff
- Develop talented leaders and high performers
- Manage and assess employee performance
- Assign decision making authority and task responsibility appropriately in order to maximise organisation and employee effectiveness
- Facilitate effective change & conflict management
- Assume responsibility for own personal and professional development
- Keep up to date with Netcare’s evolving policies and procedures
SKILLS PROFILE EDUCATION
- Relevant degree or equivalent business qualification
WORK EXPERIENCE
- Related managerial experience, preferably in health care/hospitality
- Computer Literacy is essential
- Working experience on SAP is advantageous
Coaching Others*
The capacity to recognize development areas in others and support them to
facilitate personal development through coaching.
Leading and Managing Change*
The capacity to implement and support change initiatives and to provide leadership in times of uncertainty.
Performance Development*
The ability to evaluate and develop different levels of capacity within a team to achieve set objectives.
Taking Action
Capable of recognising the need for action, considering possible risks and taking responsibility for results.
Decision Making Capable of making decisions timeously and taking responsibility for the
consequences.
Managing Self
Capacity to plan, organise and control own work environment by setting appropriate priorities and achieving set objectives within a given time frame.
Customer Focus and Service The capacity to identify and respond to the needs of *internal and external
Printed copies of this document are uncontrolled and must be destroyed after use
Delivery customers.
*Internal and external customers include patients, doctors, colleagues, suppliers, visitors, vendors and any other person that requires a relationship
Adapting and Responding to Change
Capable of supporting and advocating change initiatives and managing own reaction to change.
Continuous Improvement The capacity to improve systems and processes to facilitate continuous improvement.
Personal Work Ethic Capacity to instil an ethic of quality and consistency in self and others.
Building Relationships Capacity to establish constructive and effective relationships.
Communication The capacity to clearly present information, either written or verbal.
Teamwork Capacity to cooperate with others to work towards a common goal.
Technical Knowledge The capacity to perform a technical function to required standards.
VALUES AND BEHAVIOURS
Netcare Values At Netcare, our core value is care. We care about the dignity of our patients and all members of the Netcare family. We care about the participation of our people and our partners in everything we do. We care about truth in all our actions. We are passionate about quality care and professional excellence.
- Care - The basis of our business. The professional, ethical patient care and services we offer at every level of the organisation.
- Truth - The crucial element in building relationships that work. Open communication with honesty and integrity is essential.
- Dignity - An acknowledgement of the uniqueness of individuals. A commitment to care with the qualities of respect and understanding.
- Passion - The creative, passionate and innovative drive to do things better than before. To develop and implement successful healthcare solutions for all.
- Participation - The willingness and desire to work in productive and creative partnerships with others and the commitment to communicate.
ing quality care.
Deadline Date: 18.02.2014
How to Apply:
APPLICATION PROCESS NETCARE IS AN EQUAL OPPORTUNITY EMPLOYER
The Company's approved Employment Equity plan and targets will be considered as part of the recruitment process aligned to the Group’s Employment Equity strategy.
Netcare actively supports the recruitment of people with disabilities.
Interested candidates who meet the above criteria are requested to e-mail a detailed CV to:
tasneem.laher@netcare.co.za
Please note:
- Please note that reference checks for internal applicants will be conducted with the current and past
- Netcare direct line managers of the applicant and the relevant Netcare HR Managers. Employees are therefore encouraged to discuss internal job applications with their direct line manager to ensure that the line manager is aware of the application.
- In the event of a candidate having any disability that may impair the individual’s ability to perform the job function, the candidate must kindly inform the employer so that an assessment for reasonable accommodation can be made
