Reports to: Manager: IT Production Monitoring Centre
Job Location: Pretoria
Employer:South African Post Office
Key Responsibilities:
•Pro-active monitoring of the availability of all production environment
•Providing first-line support, taking preventative action and implementing workarounds when needed
•Logging, assigning, updating of the relevant Remedy incidents
•Following up and escalating problem incidents with other departments during the day-to-day operations, within agreed service level and operational level agreements
•Ensure that online data file transfers from and to third party clients systems take place on time
•Ensure that backups on cartridges of all critical and production systems are done as per the backup schedules
•Offering a professional service to internal and external customers
•Completing adhoc tasks as given by supervisor or manager from time to time
•Abiding by rules, guidelines and policies as stipulated
Job Requirements:
•Grade 12 or NQF equivalent
•Previous Hardware, Software and Network experience/background (A+ and N+)
•Computer Literate
•MS Office Suite
•Windows Operating systems (Win XP, Vista)
•Knowledge and experience on the Remedy Application
•Knowledge around Service Desk
•IT Experience
Skills & Attributes:
•Customer service orientation
•Telephone etiquette
•Interpersonal skills
•Analytical ability
•Problem solving skills
•Be able to work under pressure
•Good verbal communication and writing skills
•Punctual
•Friendly and easy to talk to
•Influential
•Quick thinker and learner
Deadline Date: 05.02.2014
How To Apply:
Note:
Contacts
- The South African Post Office is committed to the achievement and maintenance of diversity and equity in employment, especially with regard to race, Gender and disability.
- Correspondence will be limited to short-listed candidates only.
- If you do not hear from the South African Post Office or its
- Agent within 3 months of this advertisement, please accept that your application has been unsuccessful.
- The South African Post Office Limited reserves the right not to fill this position or to re-advertise the positions at any time
Send your CV to: The
Business unit:
Recruitment and Selection
Human Resources: Head Office
PO Box 2042, CORPORATE
POST OFFICE, 0074
or
Email:
careers@postoffice.co.za
Position Number:60029 296
