IT Service Delivery
Reports to: Manager: IT Postbank Production & Infrastructure–PCI-Settlements
Job Location: Pretoria
Employer:South African Post Office
Summation
The successful candidate will be responsible to a dopt the SDLC methodology in supporting Postbank
PCI-and Settlements business and processes by developing, enhancing and maintaining application software.
Key Responsibilities:
Develop and Implement the departmental operational plan
• Adopt the IT Service Delivery Strategy and roadmap pertinent to the application support of IT Postbank’s PCI and Settlements to determine the future trends, strategic direction and legal implications and feed into manager Manage IT Postbank PCI and Settlements
•Troubleshoot incidents and Handle Client Queries
•Proactively research and locate the necessary tools and processes to identify troublesome trends as they develop
•Evaluates user request for new or modified program, such as for financial services
•Maintain Systems and Platforms
•Attend to peak and off-peak service demands to resolve complex problems to deliver consistent quality service to clients within predefined services levels
•Enter data pertaining to the status of service request into the service desk incident management system(Remedy)
•Be involved in application testing
•Keep abreast of technical enhancements and have knowledge across the department-specific applications
•Configure, install and maintain necessary solutions to provide an environment to run production applications and perform development
•Provide feedback to the relevant role players as and when necessary
•Ensure that problems and incidents are resolved within SLA a
nd OLA requirements
•Compile statistics and reports on IT Postbank PCI and-Settlements Provide Expert Consultation/Advice
•Design Solutions
•Conduct an impact study to determine the possible effect on the current-and associated systems
•Complete consultation actions within allocated times frames
•Identify the information/resolution required by the relevant role players
•Compile a final recommendation report for the implementation of the actions and its requirements
•Archive the final report for future reference purposes in accordance with the documentation management system requirements
Job Requirements, Skills & Knowledge
MINIMUM REQUIREMENTS: QUALIFICATIONS AND EXPERIENCE:
•National Diploma (NQF5) in: Information Technology, computer science or Business related Diploma
•At least 1-2 years practical experience in Information Technology environment
•Support and operational experience in the payments industry and systems
Technical /Legal certification
•Oracle Advanced PL/SQL ;SQL Programming /SQL,MCSD.NET,Visual C/C#,VBSScript,Java script,.NET Framework, Java 6.0,Xml,ASP.NET,ITIL V3 Foundation
KNOWLEDGE AND ABILITIES:
•ITIL framework methodologies, service desk management, LA Management, system
and end user applications, Financial Management, CT Technology, business processes, database concepts, operating systems, server and storage, web service, IS/Apache, Banking industry
•Applications knowledge advanatges:EFT;MQ;Secre File Transfer Protocol
SKILLS ATTITUDES AND ATTRIBUTES:
•Self-starter, professionalism and influential
•Ability to use own initiative and work independently
•Willing to work long hours and work outside normal working hours
and standby duties
•Drivers licence and Own transport
•Able to function under pressure and make decisions un
der challenging circumstances
Deadline Date: 05.02.2014
How to Apply:
Note:
- The South African Post Office is committed to the achievement and maintenance of diversity and equity in employment, especially with regard to race, Gender and disability.
- Correspondence will be limited to short-listed candidates only
- If you do not hear from the South African Post
- Office or its Agent within 3 months of this advertisement, please accept that your application has been unsuccessful.
- The South African Post Office Limited reserves the right not to fill this position or to re-advertise the positions at any time
Send your CV to:
The Senior Manager: Recruitment and Selection
Human Capital Management: Corporate
PO Box 2042
CORPORATE POST OFFICE, 0074
Email:
Career@postoffice.co.za
or
Fax Number: 0866 883 531
Position Number: 600 29188 ,60030422
