Retail:Western Cape
Office:PRINCE ALBERT
Reports to: Area Manager
Summation
Responsible for the effective overall management of a Post Office Consumer Services branch pertaining to the following and other important aspects.
•customer service delivery, and housekeeping
•staff management
•operational management,
•Stimulate income and control cost
•financial-and stock management
Key Responsibilities:
The successful incumbent will be responsible for:
•cost effective service delivery at a Post Office Consumer Services branch
•delivery of high quality customer service at a Post Office Consumer Service branch
•the effective financial management of a Post Office Consumer Services branch
•the effective stock management at a Post Office Consumer Services branch
•effective workforce management of a Post Office Consumer Service branch
•for the efficient operational management of a Post Office Consumer Services branch
•Continuous learning and growth
•Contributing positively towards the local Community
Requirements, Skills &Abilities:
•Diploma with Financial, Banking or Operational Management focus or NQF 5
•At least 4 years operational experience in a retail or financial environment of which at least 1 year on supervisory experience
•Level B driver’s license will be an added advantage
• Post Office specific system knowledge
•Knowledge of all relevant legislation (e.g. FICA, FAIS, PFMA, OHSA, etc.)
•Relevant operational knowledge
•Knowledge of stock and cash management
•Operational system knowledge (POS)
•Product knowledge/customer services management
•Knowledge of internal policies and procedures
•Knowledge of staff and resource management
•Operational process and policies
•General knowledge of contracts and SLA’s
•Knowledge of basic financial management
•Fulfil the terms of FAIS, any related legislation or regulation and any guidelines or regulations issued by the Financial Services Board
Skills and Abilities:
•Time management
Drive and results orientated
•Organising skills
Computer literacy
•Coaching skills
Integrity and honesty
•Business Acumen
Interpersonal skills
•Personal financial
Problem solving skills
•Management/leadership skills
Analytical Ability
•Presentation skills
Communication skills
•Attention to detail
Financial management skills
•Customer Service orientated
Relationship skills
•Ability to work under pressure
Administrative skills
The South African Post Office is committed to the achievement and maintenance of diversity and equity in employment, especially with regard to race, gender and disability.
Only shortlisted candidate will be contacted.
To apply send CV to:
The Senior Manager: Human Resources
Recruitment and Selection
P O Box 2001,
CAPEMAIL
8003
CV to:
Christopher.Nteyi@postoffice.co.za
Fax Number: 0867 678 263
Position No: 60031946
- Correspondence will be limited to shortlisted candidates only. If you do not hear from the SA Post Office or its Agents within 3months of this advertisement, please accept your application has been unsuccessful. The South African Post Office Ltd reserves the right not to fill this position or to re-advertise the position at any time
