Operations Manager Job at G4S in Centurion

Job Title: Operations Manager, Energy, Mining & Construction Sector

Location: Centurion

Job Introduction:

    To develop and achieve outstanding quality customer service in the region.
     Maintain positive customer experiences when interfacing with G4S.
    Identify, build, and manage long-term relationships with customers and strategic partners; both existing and potential ones.



Role Responsibility:

Take joint responsibility for implementation and execution of the Energy, Mining and Construction Sector Strategy for G4S across Africa ensuring that agreed business objectives and performance targets are achieved and exceeded. On a daily basis manage the provision of quality contractual and ad-hoc integrated security services to customers within the region, in compliance with legislation, company policies, processes and procedures, to ensure the achievement of budgeted financial targets and most importantly satisfied customers.



As the sole African Region Technical Operations Manager assigned to this function you are expected to have the proven experience and knowledge needed to lead the effective management of African operational, contractual and financial performance. You must have strong teaming and solution management skills. This requires that you be capable of understanding complex integrated security solution engagements with a demonstrated mastery of the appropriate methods and skills needed to drive current and future operational excellence and hence contractual and financial performance of each and every customer engagement within the Region..

This position requires the skills needed to win Energy, Mining and Construction Industry trust and confidence and a thorough understanding of the competitor environment leading to the retention and growth of customer engagements, adherence to quality standards and sharing of best practice in a manner that supports and reinforces business objectives set within the G4S Energy, Mining and Construction Sector Strategy. You are expected to assist in the management of operational staff within the African Region monitoring their development, leading and motivating them to work effectively in order to achieve country and regional goals.

The position will require extensive travel throughout the Region and is customer-facing at project and operational site level.

Key Account Management – G4S Energy Mining & Construction Sector | Securing Safety and Business performance

You are expected to establish trusted long term relationships with G4S Regional customers through your ability to articulate industry leading solutions and by ensuring the effective management of our service provisions. You must develop strong and trusted relationships within other areas of G4S and with G4S team members within the Africa Energy, Mining & Construction Sector and Sector Support Team.



Duties

    Joint implementation and delivery of the G4S EMC Sector Strategy and associated Regional Business Plan in Africa.
    Assists in the extension of existing and closing of new business, driven by the promotion of integrated security solutions and constantly scanning the environment for growth potential.
    Defines criteria for the scope, risk and profitability of engagements.
    Accountable for the financial success and customer satisfaction of engagements under your direction.
    To continually review and improve gross margin profitability, security and operational management performance of all G4S Energy, Mining and Construction Sector business in Africa
    To support, take ownership and ensure in-country execution of the G4S Way.
    Research industry and market. Analyse competition. Complete customer needs assessment to Identify and evaluate specific business opportunities within the African Region
    Identify and assist the G4S business development teams acquire African energy, mining and construction sector customers currently serviced by competitors.
    Assist in the development and implementation of Key Account Management Plans for the African business.
    Develop lasting relationships based on mutual respect with customer’s decision makers. Significantly influence customer satisfaction with G4S through knowledge of industry, ability to articulate solution value, and service delivery.
    Ensure secure, safe, efficient and customer- oriented handling of the operations and customer service.
    Adherence to local, national and international legislation and procedures.
    Present marketing materials and deliverables to customers with confidence.
    Participate actively in the energy, mining and construction industries and within one or more knowledge networks.
    Assist in the development of the annual budget and business plan for the African EMC Sector in Africa.
    Understand and develop logical arguments on the business impact of implementing future strategies.
    Be ‘passionate’ about G4S’s capabilities and opportunities for impacting integrated security solutions for the mining industry in Africa and globally.


The Ideal Candidate:

    Bachelor’s Degree (preferred), MBA (an advantage)
    Minimum of 10 years’ remote site experience in a project/operational based security manager’s role within Africa.
    Minimum 10 years’ experience in management and the mining sector.
    Minimum 10 years’ experience within a fast paced, competitive, blue chip/corporate service and quality aware environment
    Excellent written, verbal and presentation skills in English, (Afrikaans, French and Portuguese also preferred).
    Ability to quickly develop rapport and respect from in-country leadership.
    Partnership development (including negotiation) capabilities.
    Business and commercially-minded with good creativity; both concepts and execution.
    Good strategic thinking, effective communication as well as strong leadership skills and capabilities. (See G4S Leadership Competencies below).
    Great personality. Self-motivation and highly proactive with ability to work in an unstructured environment (exceptionally strong operational mindset, decisive, with a "get it done" mentality).
    Strong consultative, analytical and problem solving skills.
    Strong interpersonal skills; ability to influence others without formal authority. Can be respected at ‘site’ level by all personnel.
    Service orientated.
    Experience working cross culturally, in developing relationships with stakeholders regionally and globally.
    Flexible with the ability to adapt to the changing needs of a company experiencing dynamic and significant change and growth.
    Knowledge of security and health and safety legislation.
    Ability to develop a thorough knowledge of the G4S Way methodology and HR Policy and procedures.
    Professional manner and attitude.
    Computer literate.
    
How to Apply:

http://careers.g4s.com/jobs/Operations-Manager-Energy-Mining-Construction-Sector_25357/

Deadline: 02/02/2014