Function: Management
Facility: Life St Dominic's Hospital, East London
Job Location: East London
Employer: Life Healthcare
Introduction:
A vacancy exists for a Services Manager based at Life St Dominic’s Hospital, reporting to Laro Fourie, Hospital Manager. The successful candidate will be responsible for efficiently coordinating and managing the internal support services and external service providers within the hospital environment to achieve Company objectives of quality, growth and people.
Critical Outputs:
Effective management of external service providers
• Identify, together with Group Procurement, applicable services and service providers
• Review SLA and in consultation with Group Procurement, document specific hospital requirements and ensure signature by relevant parties
• Drive and monitor conformance to SLA, identify gaps and implement corrective action
• Maintain productive relationships with service providers through regular meetings
Effective relationship building with internal and external stakeholders
• Participate actively, where necessary, on internal and external review meetings
Effective people management
• Demonstrate visible leadership in respect of LHC values, operating model and strategy and actively sponsor company initiatives and projects in own area of responsibility
• Recruit, retain, motivate and develop staff according to LHC people policies and practices
Effective financial management
• Participate in budgeting process and monitor performance against budget
• Plan, agree and implement Capex expenditure with hospital management
• Ensure accurate and timeous invoices are received from external suppliers for processing
• Participate in and/or identify opportunities to improve business processes, systems and resource utilization in order to achieve financial savings for LHC
Effective quality systems management
• Ensure customer satisfaction survey is conducted on a regular basis and ensure requirements/complaints are identified, investigated, acted upon and managed appropriately
• Ensure external stakeholders conform to agreed quality standards and drive conformance to relevant health and safety legislation as it relates to area of responsibility
• Prepare for and participate in various audits
Effective facilities management
Requirements:
• Relevant Tertiary Degree / Diploma
• Proven leadership and people management experience ideally within a healthcare environment
• Knowledge of contract management and health and safety regulations
• Understanding of facilities management, financial and project management principles
• Knowledge of procurement policies, practices and systems
• Computer proficiency essential
• Problem-solving, analysis and judgement
• Resilience
• Engaging diversity
• Verbal & written communication and presentation
• Influencing
• Action orientation
• Building relationships
• Customer responsiveness
• Organizational awareness
• Excellence orientation
• Ethical behaviour
• Lead by example
• Motivating and developing people
Deadline Date: 31.01.2014
How to Apply:
Note:
- Before making application, you are requested to discuss your application with your line manager.
- Life Healthcare is an Equal Opportunity Employer.
- External candidates will also be considered.
- If you have not received any feedback by 2 March 2014, please regard your application as unsuccessful.
Interested candidates who meet the requirements are invited to apply by forwarding a comprehensive CV to Megan van Deventer, Hospital HR Manager
Megan.vandeventer@lifehealthcare.co.za
