IT Service Delivery
Reports to Manager: Service Delivery–Consumer Services POS
Employer: South African Post Office
Summation
The successful candidate will be responsible to Support Point of Sale system services to all Retail outlets provided to the user community through the use of ITIL Methodologies, thereby ensuring systems are properly protected and provisioned by sufficiently and effectively managing the storage components and arrays to archive highest availability, avoid systems errors and to provision storage and do proper storage capacity management so that service delivery can guarantee optimum service availability to business, its clients and customer all the time.
Key Responsibilities: Develop and Implement the departmental operational plan
•Analyze the IT Service Delivery Strategy and roadmap pertinent to the POS functions to determine the future trends, strategic direction and legal implications and feed into manager.
•Interpret the functional roadmap and relate to the specialist function to determine the direction of the
storage area. Manage Relevant IT Service Delivery Function
•Troubleshoot Problems and Handle Client Queries
•Proactively research and locate the necessary tools and processes to identify troublesome trends as they develop
•Keep abreast and analyse trends to develop long term plans designed to resolve problems and prevent problems recurring
•Maintain high service levels for the user community, and establish a method to easily compare the installation of performance against established performance objectives
Attend to peak service demands to resolve complex problems to deliver consistent quality service to clients within predefined service levels
•Review assigned service requests daily, follow up and provide status updates to clients
•Enter data pertaining to the status of service requests into the help desk problem tracking systems (Remedy) accurately and promptly on a daily basis to provide an up-to-date picture of service delivery status and backlog
•Identify opportunities and recommend solutions for improving service efficiency and effectiveness
Provide Expert Consultation/Advice
•Design Solutions
•Receive a business specification / business case / request and analyze to determine the nature and extent of the need and
possible solutions; or
•Identify functions solutions through constant interfacing with the relevant stakeholders (i.e. management, clients, departments, and vendor organizations) to ensure a reliable and viable operating environment is available:
•Design and implement approved system architectures or systems designs
•Develop / follow procedures for solution administration
•Recommend standards and guidelines
•Recommend/select specific products and participate in tool
and vendor evaluations for functional area
Job Requirements, Skills & Knowledge
QUALIFICATIONS AND EXPERIENCE
•Full credit bearing National Diploma (NQF 5) in: Information Technology, computer science or Business/Commerce
•Full credit bearing Bachelor’s Degree(NQF 6) in Information Technology, computer science or Business/Commerce will bean advantage
EXPERIENCE
•5 years applicable experience (National Diploma)
•2 years applicable experience( Degree)
TECHNICAL /LEGAL CERTIFICATION
•MCSE
•Java Certificate will be an advantage
KNOWLEDGE AND ABILITIES:
•Manage, Support POS system
•Manage POS Servers (Application)
•ITIL V3.0 Foundation
•Postilion Office–e socket.pos
•Oracle Advanced PL/SQL
•SQL Programming
•Visual C/C#, VBScript, JavaScript
•.NET Framework
•Java 6.0, XML, ASP.NET
•SQL Database administration
•Networking
•POS Support
•Window XP/7 Support
OTHER SPECIAL REQUIREMENT:
•Willing to work extended working hours
•24/7 availability
•Standby duties
•Driver’s licence
•Own transport
•Willing to travel
Deadline Date: 05.02.2014
How to Apply:
Note:
- Correspondence will be limited to short-listed candidates only.
- If you do not hear from the South African Post Office or its Agent within 3 months of this advertisement, please accept that your application has been unsuccessful.
- The South African Post Office Limited reserves the right not to fill this position or to re-advertise the positions at any time.
- The South African Post Office is committed to the achievement and maintenance of diversity and equity in employment, especially with regard to race, Gender and disability.
Send your CV to
The Business Unit: Recruitment and Selection
Human Capital Management: Corporate
PO Box 2042
CORPORATE POST OFFICE, 0074
Email:
Careers@postoffice.co.za
Position Number: 60029371
