JOB LOCATION:RADITHUSO
REPORTS TO:AREA MANAGER
EMPLOYER:SOUTH AFRICAN POST AFRICA
Over view
Responsible for the effective overall management of a Post Office Consumer Services branch pertaining to the following and other important aspects.
•customer service delivery, and housekeeping
•staff management
•operational management,
•Stimulate income and control cost
•financial-and stock management
Key Responsibilities:
The successful incumbent will be responsible for:
•cost effective service delivery at a Post Office Consumer Services branch
•delivery of high quality customer service at a Post Office Consumer Service branch
•the effective financial management of a Post Office Consumer Services branch
•the effective stock management at a Post Office Consumer Services branch
•effective workforce management of a Post Office Consumer Service branch
•for the efficient operational management of a Post Office Consumer Services branch
•Continuous learning and growth
•Contributing positively towards the local Community
Requirements, Skills & Abilities:
•Diploma with Financial, Banking or Operational Management focus or NQF 5
•At least 3 years operational experience in a retail or financial environment. Supervisory / Management experience will be an added advantage.
•Level B driver’s license will be an added advantage
•Post Office specific system knowledge
•Knowledge of all relevant legislation (e.g. FICA, FAIS, PFMA, OHSA, etc.)
•Relevant operational knowledge
•Knowledge of stock and cash management
•Operational system knowledge (POS)
•Product knowledge/customer services management
•Knowledge of internal policies and procedures
•Knowledge of staff and resource management
•Operational process and policies
•General knowledge of contracts and SLA’s
•Knowledge of basic financial management
•Fulfil terms of FAIS, any related legislation or regulation and any guidelines or regulations issued by
Financial Services Board
Skills and Abilities
•Time management Ability to work under pressure
•Organizing skills
•Attention to detail
•Coaching skills
•Integrity and honesty
•Business Acumen Interpersonal skills
•Personal financial
•Problem solving skills
•Management/leadership skills Analytical Ability
•Presentation skills
•Communication skills
•Attention to detail Financial management skills
•Customer Service orientated Relationship skills
•Ability to work under pressure Administrative skills
•Drive and results orientated
•Computer literacy
Deadline Date: 07.02.2014
How to Apply:
Note:
- Correspondence will be limited to short-listed candidates only.
- If you do not hear from the South African Post Office
- its Agent within 3 months of this advertisement, please accept that your application has been unsuccessful.
- The South African Post Office Limited reserves the right not to fill this position or to re-advertise the positions at any time
- The South African Post Office is committed to the achievement and maintenance of diversity and equity in employment, especially with regard to race, gender and disability.
- Please include copy of your ID, Qualifications and other relevant documents.
Send CV to: The Manager: Human Capital Management
Attention: Dawie Fyver
Private Bag X20502
Bloemfontein, 9300
Or
Email: Dawie.Fyver@postoffice.co.za
Position Number: Radithuso: 60032372
