Job Title: Information Centre Assistant Director
Location: Pretoria
Company: Department of Environmental Affairs
Ref: C0011/2013
Salary: R 252 144 per annum
Requirements:
·
An appropriate three year qualification in
Contact Centre Management or equivalent communication qualification from an
accredited institution
·
Minimum of three years relevant experience as
team leader
·
Sound interpersonal relations and customer
relationship management skills
·
Ability to analyze, interpret and disseminate
information in various target audiences and work with little or no supervision
·
Sound negotiation skills and ability to
communicate with stake holders at all levels
·
Knowledge of and skills in formulating and
writing reports is essential
·
Computer literacy
·
Ability to lead team and liaise with
supervisors, peers, clients and service providers
·
Ability to plan, organize, meet deadline and be
to work under pressure
·
Ability to work well in a team
·
Finance and personnel management knowledge and
experience is required
Duties:
·
Supervise operations in the information centre
·
Manage resolution of presidential hotline
queries
·
Manage the resolutions of public queries
·
Monitor customer service representatives
performance
·
Manage quality assurance
·
Formulate reports on deliverables of the
information centre
·
Manage service providers and assist with
financial management
·
Establish, updates and maintain the resource
materials
·
Assist with the provisions of information at
exhibitions and DEA events
·
Assist at public participation events
·
Render general communication support and conduct
coaching sessions
How to apply:
Application must be submitted on form Z83 and should be
accompanied by certified copies of qualifications as well as comprehensive CV
in order to be considered and forwarded to the Director General, Department of
Environmental Affairs, Private Bag X447, Pretoria 0001( or hand delivered to
315 Pretorius Street, cnr Pretorius and Lillian Ngoyi street, Fedsure Forum
building, 1st floor North tower, room 106
Deadline: 14/10/2013
