Junior Support Specialist Job at PWC in Rustenburg

Job Title: Junior Support Specialist

Main Purpose:

Provide technical assistance to computer system users. Answer questions or resolve computer problems for clients in person, via telephone or from remote location. May provide assistance concerning the use of computer hardware and software, including printing, installations, word processing, email, and operating systems.

Job Category: Global Technology Solutions    

Location: Rustenburg    


Responsibilities/Output:

Install and perform minor repairs to hardware and peripheral equipment, following design or installation specifications. This Includes laptops, desktops, printers. Install and perform minor repairs to software by following design or installations specifications. This will include windows OS, MS Office, Lotus Notes, Internet Explorer, Pastel, and Caseware. Oversee the daily performance of computer systems. Set up equipment for employee use, performing or ensuring proper installation of cable, operating systems and appropriate software. Maintain record of daily incidents, problems and remedial action taken, and installation activities. Read technical manuals, confer with users, and conduct computer diagnostics to investigate and resolve problems and to provide technical assistance and support. Develop training materials and procedures, and/or train users in the proper use of hardware and software. Refer major hardware or software problems or defective products to vendors or technicians for service. Assist with all ad-hoc requests from management for special projects/tasks as they arise, including facilities management. Promote an environment where staff receives outstanding client service. Cultivate cooperative relationships within the department and with users. Assist with implementation and enforcement of policies and procedures. Available, as per the after hours support schedule, 24x7.

Requirements
Qualification Level: Grade 12    
Additional Qualification Level: A+,N+ (International Certificate)
Experience Required: 1 - 2 years

Competencies / Skills:

Candidate must have Grade 12 with international A+ Certification. Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction. Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition and grammar. Troubleshooting - Must be able to determine the causes of operating errors and take appropriate action. Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions. Critical Thinking - Must be able to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Writing - Communicating effectively in writing as appropriate for the needs of the audience. Active Learning - Must understand the implications of new information for both current and future problem-solving and decision-making. Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense. Team Player Proactive, resilient and enthusiastic Ability to handle pressure situations. Any general IT experience in similar client facing support role would be an advantage.


How to Apply:

https://www.pwc-jobs.com/za/eh/MRJobPreview.aspx?Id=4391

Deadline: 16/02/2014