Key Account Managers Job at Neotel in Midrand

Key Account Managers- Reward Level 16

Midrand(Gauteng)

Key responsibilities

•          Knowledge of the Telecommunications Industry

•          Ability to understand  clients business to anticipate their needs so as to provide sound technical solutions

•          Optimise results from on-going assessment with the objective of creating client loyalty and guaranteeing future sales;

•          Understand competitor services in the market

•          Analysis of the client’s profitability so as to implement appropriate sales actions;

•          The ability to engage on a consultative selling and business solution crafting approach;

•          Secure, develop and maintain client relationships and become a strategic partner with assigned accounts by consulting with a high degree of industry expertise and knowledge, raising the level of contact and staying visible within the account;

•          Expand our market share of wallet within assigned accounts by developing and following specific account plans and by providing customers with creative and mutually beneficial proposals and ideas;

•          The ability to negotiate with and sell to senior-level executives, management and staff within the assigned accounts;

•          Assist with the preparation of contractual agreements and ensure terms are adhered to;

•          Effectively solve problems and manage risk to ensure achievement of targets;

•          Prepare presentations, proposals, account plans, contact reports as necessary;

•          Evaluate and document partnerships, ensuring all activity is recorded accurately on the CRM Tool SFDC;

•          Provide reports and analysis as required;

•          Monitoring all aspects of the Neotel service in respect of the client and taking action to resolve any issues without delay;

•          Representing the client’s interests within Neotel to ensure that service adjustments are made where necessary;

•          Ensuring that a close relationship is built with an understanding of the client’s business environment – achieved via existing experience, industry exposure and research.

•          Ensuring all clients understand the services on offer from Neotel

•          Managing a range of customer projects at any one time.

•          Advising on changes and trends in the marketplace and the activities of competitors.

•          Contacting clients to maintain relationships and identify new business opportunities.

•          Monitoring the day to day performance of each account within a portfolio.

Requirements, Experience and Attributes

The ideal candidate for this post should have the following:

Qualification and Skills:

    It is essential that the jobholder is in possession of a driver’s licence.
    Grade 12 or related post graduate degree / diploma or appropriate NQF level qualification in Commerce field

Experience:

    3-5 years’ experience in a similar role with specific experience in new sales, up-selling  and key account management
    To have experience of successful liaisons with both customers and suppliers
    Evidence of sales achievement
    Results orientated
    Solutions crafting approach
    Mature approach to business, customers, problem resolution, conflict and management




PLEASE SUBMIT ALL COMPLETED CURRICULUM VITAE TO HUMAN RESOURCES AT

recruitment@neotel.co.za OR TO FAX NUMBER 011 585-3005.

Applicants must quote the relevant circular reference number and which position they are applying for.  Applications must reach the HR Office, by no later than close of business on Friday,31 January 2014.