Chief Teller at South African Post Office in Witwatersrand

Job Title:CHIEF TELLER (C1)
WITWATERSRAND
RETAIL Offices:Krugersdorp
Reports to:Branch Manager

Summation
The Chief Teller reports to the Branch Manager and is responsible for:
•customer service
•supervision and management of production and auxiliary staff
•operational management,
•financial-and stock management
•housekeeping

Key Responsibilities
The successful incumbent will be responsible for:
•Financial and stock management
•Staff Management
•Operational management:
o Determine and forecast work volumes and plan workflows in all branch work areas
o Ensure that office equipment and systems are operational
o Determine staff requirements and schedule staff
o Prepare and analyse operational reports
o Ensure that business focussed trading hours are offered
• Ensure effective customer services by:
o Constantly providing high level of customer service
o Manage queues according to set standards
o Ensure good housekeeping
o Prompt resolving of written/verbal queries

Requirements/Knowledge
•Grade 12 or NQF4
•Diploma with Financial, Banking or Operational
Management focus or NQF 5 equivalent will be an added advantage
•Level B drivers license will be an added
•3-4 years operational experience in consumer services.
• Supervisory/management experience within a
Post Office Branch will be an advantage
•Operational process and policies
•Relevant operational knowledge
•Knowledge of stock and cash management
•Fulfill the terms of FAIS, any related legislation or regulation and any guidelines or regulations issued by the Financial Services Board
•Operational system knowledge
•Product knowledge
•POS and Post Office specific system knowledge
•Knowledge of all relevant legislation (e.g. FICA, FAIS,PFMA, OHSA etc.)-if applicant do not comply, this may be regarded as a development area
•General knowledge of contracts and SLAs
•Knowledge of staff and resource management
•Ability to deal with grievance and disciplinary matters
•Knowledge of basic financial management
•Knowledge of customer services management
•Internal policies and procedures
•Knowledge of internal SLAs
•Work study principles

Skills/Attributes
•Relationship skills, Interpersonal skills , Problem solving skills, Analytical ability, Communication skills (verbal and written), Administrative skills, Financial management skills (Budgeting, accounting etc), Ambassador,Supervisory skills, Leadership skills, Business acumen, Time Management, Organising Skills, Process orientated, Personal financial, Management skills, Coaching skills, Responsibility, Work independently and in team, Accuracy, Punctual, Po-active approach, Presentable, Ability to work under pressure, Attention to detail,Customer Service orientated, Drive and results, orientated, Initiative, Integrity, Honest, Judgment, Computer
literacy, Presentation skills

Contacts
The South African Post Office is committed to the achievement and maintenance of
diversity and equity in
employment, especially with regard to race, gender and disability


Correspondence will be limited to short-listed candidates only.
If you do not hear from the South African Post Office or its Agent within 3 months of this advertisement, please accept that your application has been unsuccessful.
The South African Post Office Limited reserves the right not to fill this position or to re-advertise the positions at any time.

Deadline Date: 07.02.2014
How to Apply:

Send CV to:
The Senior Manager: Human Capital Management
Recruitment and Select
ion: Attention Thandi Ramaphosa
PO Box 31904
BRAAMFONTEIN
2017

Email:Thandi.Ramaphosa@postoffice.co.za

Position No: 600 25735